Customer service

We would be happy to help and advise if you have any questions or inquiries.

DO I NEED A CREDIT CARD TO MAKE A HOTEL ROOM RESERVATION?

Yes, Executive Inn requires a credit card for all online hotel reservations. This guarantees your hotel or motel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior.

If you prefer to not use your credit card online, we invite you to contact Executive Inn reservations by phone at 1-336-694-9494 (North America)

WHAT IS EXECUTIVE INN’S CANCELLATION POLICY?

Executive Inn reservation cancellation policies vary by type of reservation. Please ask the customer service representative about our cancellation policy while making the reservation or Call +1 336-694-9494

WILL MY CREDIT CARD BE CHARGED IF I FORGOT TO CANCEL MY HOTEL RESERVATION?

Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy.

HOW DO I CANCEL OR CHANGE MY RESERVATION?

Please contact the hotel directly to make any changes to the reservation. Reservations made at the hotel directly cannot be modified or cancelled online.

WHERE CAN I FIND CONTACT INFORMATION FOR A SPECIFIC EXECUTIVE INN HOTEL?

For Contact information for the hotel (such as address, phone and fax numbers) Click Here

HOW CAN I MAKE A SPECIAL REQUEST REGARDING MY STAY?

Special requests can be made by talking to Customer Service representative when making your hotel booking. Requests for roll-away beds, cribs and smoking preferences, as well as any requests can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call us.

HOW DO I FIND HOTEL ACCOMMODATIONS FOR THE PHYSICALLY CHALLENGED AT A SPECIFIC EXECUTIVE INN HOTEL?

Please contact the hotel directly for accommodation details including special requirements or services. Children 12 and under stay free at any Executive Inn.

WHAT IF I LEFT AN ITEM AT A HOTEL?

For lost items, please contact the hotel directly. If you can do so as soon as you realize your item is missing it is more likely that your item can be found. The hotel will then advise you on how to get the item returned to you.

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